No. 01
At Napa Fragrances, we want every order to arrive smoothly and every customer to shop with confidence. From carefully packed deliveries to simple, transparent return support, our goal is to make the experience as effortless as the fragrances themselves. Everything you need to know about shipping and returns can be found below.
No. 02
If you are having issues with your candle, please reach out to contact@napafragrance.com
We want you to truly love your Napa Fragrance purchase.
Unused and unopened items may be exchanged within 14 days of purchase with the original receipt.
Original shipping charges are non-refundable. For any approved exchanges, return shipping is the responsibility of the customer.
Due to the nature of fragrance and home products, any used or opened items cannot be accepted for return or exchange.
We will work quickly to ship your order as soon as possible - typically 2 to 3 business days after the order is placed. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
If your order arrives damaged or defective, please contact us within 7 days of receipt at contact@napafragrance.com
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